How to measures Defect removal efficiency for the Product?
The Product Quality Measures
(Continued from previous question...)
6. How to measures Defect removal efficiency for the Product?
Number of post-release defects (found by clients in field operation),
categorized by level of severity
Ratio of defects found internally prior to release (via inspections and testing),
as a percentage of all defects
All defects include defects found internally plus externally (by
customers) in the first year after product delivery
(Continued on next question...)
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