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How to solve this issue - When developers blame testers for reporting bugs that is not reproducible on their machine?
Software QA/Testing Technical FAQs
(Continued from previous question...)
How to solve this issue - When developers blame testers for reporting bugs that is not reproducible on their machine?
Avoid this differences by taking screenshots and attaching
them in bug tracking tool.
it seems that since the environment was not the cause then the
"Steps to Reproduce" portion of the Bug report were lacking clarity.
Screenshots along the way are a great way to prove a point, especially when
you are dealing with something that is reproducible.
Sure as a test engineer we surely understand functionality and to an
extent we understand the architecture of the software. Hence, we can surly
say that some bugs are related to each other and some are not. So, We can
introduc a column/field in our bug reporting format (What ever it is...a
tool or an excel) for related bug ID.
This will actually be helpful for the development community too fix the
bugs.
Actually Development environment should be same as Testing environment
so that this issue will not arise.
Make sure that before getting a Build the environment is same .
Before Testing briefly go through with the Internal Release note.
While Defect reporting mention proper Test data, steps etc. so that
next time you can reproduce it.
(Continued on next question...)
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