US-GA-Duluth: Quality Assurance Engineer

To see other opportunities, please visit http://sqa.fyicenter.com
Date: 03-Nov-2008

Quality Assurance Engineer

ESSENTIAL FUNCTIONS

* Participates in the development of short- and long- term goals and plans for his or her work group. * Ensures associates have suitable workspace, equipment, reference material, and office supplies to effectively perform their job functions. * Responsible for assisting with the development of associates on an individual basis, by identifying opportunities for improvement and advancement. * Participates in the administration and monitoring of designated parts of an operational budget, which may include payroll tracking and managing staffing levels. * Communicates approved policies and procedures to work group and ensures compliance. * Collaborates with Clients in creating and implementing policies and procedures changes as necessary. * Remains abreast of all procedural changes within the multi-client/functional environment and uses this knowledge when making decisions. * Demonstrates the ability to coordinate the workflow in a multi-faceted environment. Ensures work is distributed appropriately and that goals are met on a daily, weekly, and monthly basis. Must maintain the accuracy of client performance reports. * Maintains a database sufficient to track the production of the QA Auditors or multifunctional unit itself. * Works with other members of management and/or other essential associates to develop and implement process improvements that, when adopted, realize significant productivity gains or quality enhancements to the outsourcing process. May need to complete research or testing of new or existing technology designed to improve workflow. * Maintains records related to work group performance, attendance, expenditures, etc. Prepares or assists in the preparation of related reports. May conduct or participate in the analyses and resolution of operational problems. Specific records/reports requirements include daily associate production reports, timesheets, annual reviews, and tracking of temporary associate performance. * Participates on some committees and in programs for safety, fire prevention, disaster recovery, etc. * Participates in special projects designed to complete specific tasks, or to gather specific information needed for determining special needs of the Center.

Qualifications KNOWLEDGE/SKILLS/EXPERIENCE REQUIRED

* Associate's degree or equivalent work experience is required. * Three years of management experience required. * Good customer service skills are required. * Excellent verbal and written communication skills. * An understanding of Human resource policies and procedures. * Mortgage servicing or hazard insurance processing experience is preferred. * Working knowledge of legacy servicing systems such as Fidelity or MortgageServ. * Knowledgeable in mortgage servicing and regulatory compliance procedures. * Multi-client policies and procedures knowledge.

For more information, please write to us.

Thank you,
Team SQAFYI - Software QA Resource FYI
http://sqa.fyicenter.com