US-: Service Quality and Performance Manager

To see other opportunities, please visit http://sqa.fyicenter.com
Date: 01-Nov-2011

Service Quality and Performance Manager

• Successfully complete assigned projects and manage project to timelines, client expectations and resource budgets, if applicable. • Support the Global Strategy working closely with the Global and Regional Business Managers and other members of the global team as required. • Plan and implement projects to ensure global standards are consistent and requirements met. • Plan, implement and track project plans and ensure that timelines are established and achieved. • Prepare and conduct client presentations providing analysis and consultancy. • Maintain oversight of the travel program performance in the regions, regularly reviewing with team members in region. • Align Regional Service Level Agreement to the Global Service Level Agreement, while evaluating the appropriate service delivery across wholly owned, joint venture and partner locations. • Provide performance analysis and identify opportunities for improved savings. • Conduct ad hoc analysis to accommodate specific client needs, such as evaluating the impact of policy, process or operational changes. • Coordinate implementation of new processes, procedures, policies and contracts throughout the regions. • Contribute to the value of the program by improving internal processes and productivity and increasing quality of client deliverables. • Assist in Business Planning activities and process standardization. • Liaise with the CDS, the Global Data Team and others, as deem necessary, to ensure the consistent, timely & accurate flow of data from all countries in the region. • Review travel consultant training in-country to ensure consistency and thorough understanding of all client and global requirements. • Data analysis and trending to enhance value of global and regional account reviews. • Assumes and performs other duties and responsibilities not specifically outlined herein.

• BS/BA degree required. • A minimum of 5 years travel supplier/agency management experience, sales, account management, or financial analysis. • East Coast based preferred, particularly Northeast Corridor • Advanced Excel, PowerPoint, Word and Access database software skills required • Capable of handling multiple projects and deadlines • Demonstrated ability to lead and work with diverse, cross functional international teams

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Thank you,
Team SQAFYI - Software QA Resource FYI
http://sqa.fyicenter.com