SQAFYI - Software QA Resource - FYI

US-: Service Quality and Performance Manager

To see other opportunities, please visit http://sqa.fyicenter.com
Date: 01-Nov-2011

Service Quality and Performance Manager

Successfully complete assigned projects and manage project to timelines, client expectations and resource budgets, if applicable. Support the Global Strategy working closely with the Global and Regional Business Managers and other members of the global team as required. Plan and implement projects to ensure global standards are consistent and requirements met. Plan, implement and track project plans and ensure that timelines are established and achieved. Prepare and conduct client presentations providing analysis and consultancy. Maintain oversight of the travel program performance in the regions, regularly reviewing with team members in region. Align Regional Service Level Agreement to the Global Service Level Agreement, while evaluating the appropriate service delivery across wholly owned, joint venture and partner locations. Provide performance analysis and identify opportunities for improved savings. Conduct ad hoc analysis to accommodate specific client needs, such as evaluating the impact of policy, process or operational changes. Coordinate implementation of new processes, procedures, policies and contracts throughout the regions. Contribute to the value of the program by improving internal processes and productivity and increasing quality of client deliverables. Assist in Business Planning activities and process standardization. Liaise with the CDS, the Global Data Team and others, as deem necessary, to ensure the consistent, timely & accurate flow of data from all countries in the region. Review travel consultant training in-country to ensure consistency and thorough understanding of all client and global requirements. Data analysis and trending to enhance value of global and regional account reviews. Assumes and performs other duties and responsibilities not specifically outlined herein.

BS/BA degree required. A minimum of 5 years travel supplier/agency management experience, sales, account management, or financial analysis. East Coast based preferred, particularly Northeast Corridor Advanced Excel, PowerPoint, Word and Access database software skills required Capable of handling multiple projects and deadlines Demonstrated ability to lead and work with diverse, cross functional international teams

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Thank you,
Team SQAFYI - Software QA Resource FYI

US-: Service Quality and Performance Manager