US-NE-Omaha: Quality Assurance and Process Improvement

To see other opportunities, please visit http://sqa.fyicenter.com
Date: 23-Jan-2012

Quality Assurance and Process Improvement

- Determine the detailed criterion that underlines each of these standards - Develop a standard and repeatable process that will ensure a systematic way of measuring quality in our tickets and implement it - Document current processes that the Service Desk is using for analysis - Analyze data gathered and develop solutions or alternative methods of proceeding that will improve quality and therefore improve end user experience - Provide metrics and metric analysis to support quality initiatives - Prepare documentation and/or train team in use of new forms, reports, procedures - Provide appropriate communication to all levels of the organization

* Judgment and Decision Making- Considering the relative costs and benefits of potential actions to choose the most appropriate one. * Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. * Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. * Self-motivated - Ability to make decisions and move forward with little or no guidance from supervisor, willingness to take on responsibilities and challenges * Strong communication skills - Effectively conveying thoughts and ideas through verbal, written, and interpersonal methods * Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. * Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Position Requirements:

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Thank you,
Team SQAFYI - Software QA Resource FYI
http://sqa.fyicenter.com