US-Phoenix: Test Engineering Manager
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Manager, Test Engineering
With a focus on leadership, vision, strategy, culture, best practices and continuous improvement, performs the following personally and through subordinate associates:
Manages and coordinates the planning, design, technical analysis, and implementation of system testing across all technology platforms and operating systems, including performance, load, functional and regression testing.
Manages the development of system testing criteria, requirements, approach, configuration and execution, including automated testing processes.
Resolves escalated system testing issues or incidents.
Ensures that technical and quality standards are enforced throughout platforms/service lifecycle management through effective, measurable and consistent processes.
Ensures compliance with audit or other applicable compliance guidelines.
Manages the departments resource planning and allocation for optimal use of resources, with a focus on providing a secure, stable and scalable infrastructure and applications.
Collaborates with all IT teams on the deployment of system testing methodologies and measurements.
Actively participating in the interviewing and hiring processes and ensuring successful functional on-boarding of new associates;
Planning, assigning and directing work for direct reports;
Setting reasonable stretch performance goals, providing constructive, balanced, regular performance feedback, and conducting bi-annual performance appraisals;
Recognizing and rewarding performance excellence;
Communicating and enforcing company policies and programs;
Applying corrective discipline, addresses complaints and resolving problems in a timely fashion, involving and collaborating with leadership and Human Resources as appropriate.
Collaborating with direct reports on their professional development and growth; and,
Assisting with developing leadership succession plans for the department.
Manages and coordinates the risk assessment and corresponding risk mitigation of platforms and services to maximize performance and ensure business continuity, to include ensuring audit controls are in place (e.g., SOX, PCI) and ongoing audit timelines are met.
Bachelors degree (BA) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
A minimum of four years experience in enterprise-level system testing/quality assurance in a highly transactional, high availability environment.
Previous supervisory experience and proven success in managing technical teams.
In-depth technical expertise in system testing technologies and tools.
Knowledge of industry best practices in the area of computing infrastructure, performance and capacity planning, security principles and monitoring.
Knowledge of a broad spectrum of infrastructure technologies and secure computing environments: network, hardware and operating systems, servers and storage.
Knowledge of agile software development methodologies and Service Oriented Architecture (SOA).
Knowledge of relational databases and web technologies.
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